Privacy Policy
PRIVACY POLICY
KEY INFORMATION
TIMMERMAN EXPERTISE uses your data to respond to your requests and to manage registrations, payments, OPEN CALL sessions, compo cards, assessments, OPEN CALL REVIEW days, results and prizes.
- We do not sell your personal data.
- Photographs, videos and recordings required for the Competition are processed in order to organise the session and assess the candidate.
- To exercise your rights: contact@open-call.com.
1. DATA CONTROLLER
The controller responsible for the processing activities described in this policy is:
TIMMERMAN EXPERTISE, a French single-member simplified joint-stock company (SASU) operating the OPEN CALL brand
Paris Trade and Companies Register: 938 071 297
Website: www.open-call.com
Personal data contact: contact@open-call.com
In this policy, the terms “OPEN CALL”, “TIMMERMAN EXPERTISE”, “we”, “us” or “our” refer to TIMMERMAN EXPERTISE.
2. SCOPE
This policy applies to personal data processing carried out in connection with:
- browsing the website www.open-call.com and using its forms;
- requests for information, enquiries and applications;
- registrations, payments, initial sessions, compo cards and additional services;
- the OPEN CALL Competition – Season 2, its assessments, results and prizes;
- OPEN CALL REVIEW days and any professional introductions;
- communications by email, telephone, social media or any other official channel;
- applications for employment, internships or collaborations with TIMMERMAN EXPERTISE.
It applies in particular to website visitors, prospects, Clients, Participants, Competition candidates, legal representatives of minors, people invited to OPEN CALL REVIEW days, winners, job or internship applicants and professional contacts.
Third-party websites, platforms and social networks have their own privacy policies. This policy does not replace the policies of those third parties.
3. PERSONAL DATA PROCESSED AND SOURCES
Depending on your circumstances and the stage of your relationship with OPEN CALL, we may process the following categories of data:
3.1. Identity and contact details
- surname, first name, age or date of birth where necessary;
- email address, telephone number, city and postal address where required;
- communication language and social media accounts that you choose to provide to us.
3.2. Candidate profile information
- height, measurements, shoe size, clothing sizes and other characteristics useful for presenting the profile;
- categories, experience, availability, city, and requested date and time;
- photographs, videos, voice recordings, statements, interviews, walking exercises, behind-the-scenes images and group images;
- compo card, presentation information and content provided or created during a session or an OPEN CALL REVIEW.
3.3. Information concerning minors
- identity and contact details of the legal representative;
- parental authorisation, proof of the required authority and, where justified, identity documents;
- separate authorisations concerning image, voice or an external opportunity.
3.4. Contract, order and payment
- registration request, session date and location, acceptance of the Terms and Conditions of Sale and the Competition Rules, and history of orders and services;
- payment amount, date, reference and status, any refunds, and billing data;
- transaction evidence and communications relating to the order.
Card payments are processed by Stripe or an equivalent payment service provider. OPEN CALL does not have access to your full card number or security code.
3.5. Conduct of the Competition and relationship management
- invitations, confirmations, attendance, lateness, absences and incidents;
- comments, assessments and decisions made by the team or jury;
- invitations to OPEN CALL REVIEW days, responses to invitations, results, complaints and prizes;
- the content of communications with customer service or the OPEN CALL team.
3.6. Health or safety data exceptionally provided
OPEN CALL does not request medical records, and you should not send us a detailed diagnosis. If you choose to report a health constraint, disability, allergy or information essential to your safety or to a reasonable accommodation, only the strictly necessary information will be processed.
3.7. Technical and browsing data
- IP address, connection date and time, pages viewed, browser, operating system and technical security information;
- identifiers and preferences associated with cookies or other trackers, according to your choices.
3.8. Recruitment
When you apply to TIMMERMAN EXPERTISE, we may process your CV, cover letter or application message, contact details, education and employment history, skills, availability, salary expectations, references and professional accounts that you provide to us.
3.9. Sources of data
The data mainly comes from you, the Client or the legal representative. It may also be generated during a session or event, transmitted by a payment service provider in the form of a transaction status, or provided by jury members and associated professionals as part of their assessments.
OPEN CALL does not use photographs or videos to identify a person through facial recognition or any other biometric process, and does not seek to infer sensitive characteristics from a person's appearance.
4. PURPOSES AND LEGAL BASES
| Purpose | Main legal basis |
|---|---|
| Responding to an enquiry, reviewing an application, calling back a person who contacted OPEN CALL and proposing a session date. | Steps taken at your request before entering into a contract. |
| Managing registration, the session, invitations, the compo card, additional purchases, OPEN CALL REVIEW days, assessment, results and prizes. | Performance of the contract and administration of the Competition; legitimate interest in ensuring its organisation where the processing concerns a contact who is not personally a party to the contract. |
| Creating and internally using the photographs, videos, measurements and recordings required for the session, compo card and assessment. | Performance of the contract and administration of the Competition. |
| Publishing or distributing the candidate's image, voice, first name, profile or statements for communication or promotional purposes. | Consent and a separate image and voice rights authorisation. |
| Transmitting a profile for an opportunity outside the Competition or for an introduction that is not necessary for the Competition. | Consent or steps requested by the data subject, depending on the circumstances. |
| Verifying identity, age, the authority of the legal representative and eligibility, and preventing fraud or abuse. | Performance of the contract, legal obligations and legitimate interest in securing the Competition. |
| Processing payments, issuing receipts and invoices, maintaining accounts and complying with tax obligations. | Performance of the contract and legal obligations. |
| Managing requests, complaints, disputes, unpaid amounts and incidents, and defending OPEN CALL's rights. | Performance of the contract, legal obligations and legitimate interest in establishing, exercising or defending legal claims. |
| Ensuring the security of the Website, systems, premises and people, and detecting abnormal activities. | Legitimate interest in protecting services, people and property. |
| Sending commercial or promotional information. | Consent where required by law; legitimate interest in situations permitted by law, with the right to object at any time. |
| Storing or accessing cookies and trackers. | Consent for trackers that are not strictly necessary; technical necessity or legitimate interest for trackers exempt from consent. |
| Processing an application for employment, an internship or a collaboration. | Steps taken before entering into a contract and legitimate interest in managing recruitment and, after providing information, maintaining a reasonable candidate pool. |
| Processing health information strictly necessary for an accommodation or for safety. | The data subject's explicit consent; in an emergency, protection of the vital interests of the data subject or another person. |
5. MANDATORY OR OPTIONAL INFORMATION
Fields marked as mandatory are required to process the request, organise the session, enter into or perform the contract, verify eligibility or comply with a legal obligation. Failure to provide them may prevent OPEN CALL from responding to the request, confirming registration, providing the service, delivering the compo card or allowing participation.
Information concerning social media, commercial prospecting, promotional use of image and voice, and transfers for external opportunities is optional, unless specific information is materially necessary for a request made by you.
Refusing to consent to promotional use or commercial prospecting will not result in exclusion, a penalty or any reduction in the candidate's chances in the Competition.
6. PHOTOGRAPHS, VIDEOS, VOICE AND IMAGE RIGHTS
Recordings required for the Competition
The initial session and, where applicable, an OPEN CALL REVIEW involve taking photographs and measurements and making videos and recordings that are necessary for the Competition, the creation of the compo card, the assessment of the profile and the retention of material enabling the jury to make its decisions.
To the extent necessary, this content may be viewed by authorised members of the OPEN CALL team, the jury, agencies, brands and associated professionals involved in the Competition. This access does not authorise those third parties to use the candidate's image for their own campaign or independent communication.
7. PROTECTION OF MINOR CANDIDATES
Where a candidate is a minor, registration and the necessary authorisations are managed with their legal representative in accordance with the Competition Rules and the Terms and Conditions of Sale. The legal representative must explain the use of the minor's data in terms appropriate to the minor's age and maturity.
The minor is informed and involved in decisions concerning their image and privacy according to their age and level of maturity. Subject to the conditions laid down by law, the minor may exercise certain rights personally or with the assistance of their legal representative.
Copies of identity documents are retained only for the time required to carry out the verification, unless there is a legal obligation, dispute or duly justified evidentiary need. Signed authorisations may be archived for the period necessary to prove the rights granted.
8. DATA RECIPIENTS
Within the limits of their duties and what is necessary, data may be accessed by or disclosed to:
- authorised members of TIMMERMAN EXPERTISE and the OPEN CALL team responsible for organisation, production, customer service, accounting, communication, security and management of the Competition;
- service providers acting on our behalf: Website hosting, storage, IT maintenance, email services, document delivery, secure payment, accounting, legal advice, photographic or audiovisual production and event organisation;
- the payment service provider Stripe or any equivalent provider, for secure transaction processing;
- the jury, agencies, brands and associated professionals, solely for the needs of organisation, assessment and the activities provided for by the Competition;
- the recipient of an external opportunity, after specific information has been provided and, where required, with the consent of the data subject;
- advisers, insurers, enforcement officers, courts, public authorities and competent authorities where disclosure is required or permitted by law, or necessary for the defence of a right;
- the public and users of communication media only where the data subject has authorised the corresponding promotional publication.
Where our service providers act as processors, they are contractually required to process data only on our instructions, preserve its confidentiality and implement appropriate security measures.
Where an agency, brand, social network, payment service provider or other partner determines its own purposes and means of processing, it acts as an independent data controller. Its own privacy policy then applies to the processing it carries out under its responsibility.
OPEN CALL does not sell or rent personal data to third parties.
9. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA
The Website is hosted by IONOS SARL. We give preference to service providers and processing locations situated within the European Economic Area.
However, certain technical service providers, payment services, email tools, cloud services or social networks may process data from countries outside the European Economic Area.
Where such a transfer takes place, OPEN CALL ensures that it is based on a mechanism authorised by the applicable regulations, including an adequacy decision of the European Commission, standard contractual clauses, binding corporate rules or any other appropriate safeguard. Supplementary measures are implemented where necessary.
You may request information about the safeguards applicable to a transfer by writing to contact@open-call.com.
10. RETENTION PERIODS
OPEN CALL retains data only for the period necessary for the intended purpose, and then deletes it or places it in restricted-access intermediate archives where retention is necessary to comply with a legal obligation or defend a right.
| Category or purpose | Main retention period |
|---|---|
| Enquiries and applications that do not result in registration | For the time necessary to process the request. Where retained for commercial follow-up, no more than three years from collection or the most recent contact initiated by the person. |
| Client and Participant file, registrations, invitations, sessions, compo cards, OPEN CALL REVIEW days, results and prizes | During the season and the contractual relationship, followed by restricted archiving of the information necessary as evidence for, in principle, five years from the end of the contract or the most recent service. |
| Photographs, videos, voice recordings, measurements and assessments required for the Competition | In active databases until the season has closed and assessments have been completed. Information strictly necessary as evidence may then be archived for a maximum of five years. Raw files, footage and unselected content that is no longer necessary may be deleted earlier according to the production cycle. |
| Content used for promotional purposes | Until consent is withdrawn or the separate authorisation expires, without exceeding five years from the creation of each item of content for promotional use. Evidence of the authorisation may be retained for the period necessary to defend rights. |
| Evidence of orders, payments and refunds | During the contractual relationship and then for the applicable limitation period, in principle five years. Accounting records and supporting documents are retained for ten years. |
| Authorisations concerning minors and image rights | During participation and the authorised period of use, and then for the period necessary to prove the rights, in principle five years. Copies of identity documents are deleted after verification unless required for legal proceedings or by law. |
| Health or safety data provided for a session | In principle until the end of the relevant session, with deletion no later than thirty days afterwards. In the event of an incident, only the necessary information may be archived with restricted access for the period applicable to managing the incident or dispute. |
| Commercial prospecting | Prospects: three years from collection or the most recent contact initiated by the prospect. Clients: during the relationship and then three years from its end, unless they object earlier. |
| Commercial prospecting objection list | The minimum information required to comply with the objection may be retained for three years, solely for that purpose. |
| Technical logs and security data | Up to twelve months, unless a longer retention period is necessary in connection with a security incident or a legal obligation. |
| Unsuccessful employment or internship applications | No more than two years from the most recent contact, unless deletion is requested earlier or certain data must be retained to defend a right. |
| Cookies and other trackers | According to the nature and purpose of the tracker and the periods indicated in the Cookie Policy. |
Technical backups are purged according to a rotation cycle. Data deleted from active systems may therefore remain temporarily in a secure backup without being reused for any other purpose.
11. SECURITY AND CONFIDENTIALITY
OPEN CALL implements technical and organisational measures appropriate to the nature of the data and the risks, including limiting access to authorised persons, managing access rights, securing accounts and storage media, backups, system maintenance and contractual confidentiality obligations for service providers.
Data concerning minors, identity documents, health information and non-public content are subject to enhanced vigilance and access is limited on a strict need-to-know basis.
No system can guarantee absolute security. In the event of a personal data breach likely to present a risk to individuals, OPEN CALL makes the required notifications to the competent authority and, where required by law, to the individuals concerned.
13. YOUR RIGHTS
How to exercise your rights
Send your request:
- by email to contact@open-call.com; or
- by post to: TIMMERMAN EXPERTISE – Data Protection, 18 rue Truffaut, 75017 Paris, France.
Please specify the right you wish to exercise and provide the information needed to identify the request concerned. Proof of identity is requested only where there is reasonable doubt about the identity of the requester and only to the extent necessary for verification.
We respond within the time limits provided by applicable regulations, in principle within one month. This period may be extended where the request is complex or numerous; you will then be informed.
You may lodge a complaint with the French Data Protection Authority (Commission nationale de l'informatique et des libertés – CNIL) at www.cnil.fr.
14. ASSESSMENTS AND ABSENCE OF SOLELY AUTOMATED DECISION-MAKING
Category assignment and assessments carried out as part of the Competition are based on human judgement by the team, jury or associated professionals.
OPEN CALL does not make decisions that produce legal effects or similarly significantly affect a person solely on the basis of automated processing. No facial recognition or automated ranking system decides admission, an invitation to an OPEN CALL REVIEW or the result of the Competition.
15. CHANGES TO THIS POLICY
This policy may be updated to reflect legal, regulatory, technical or organisational developments. The date of the most recent update appears at the top of the page.
Where a change substantially affects the way data is used, OPEN CALL provides appropriate information and obtains fresh consent where required.